Please allow us up to 1-3 days for processing in addition to shipping time.
Once your order is placed, you will receive an automated confirmation email.
After your package is sent, you will receive an email with tracking information.
Soli studio is not responsible for any potential customer duties or import taxes, which will be collected, if applicable at the time of delivery.
Refund and Exchange
Each item is carefully inspected before shipping to ensure no damage in present before mailing.
All Jewellery products of Soli Studio are non-returnable for hygiene reasons or if customers change their mind about a product under the Australia Consumer Law. However, If you are unhappy with your order or if your order is damaged in transit, please contact us within 5 days from your package arrivals, so that we can reach a resolution for you.
Exchange will only be honoured if they are arranged within 7 days of receiving the package.
Please note that you are responsible for return shipping costs.
Shipping costs will not be refunded to those who refuse to pay import taxes upon the arrival of their goods resulting in their parcel being returned to the sender.