Shipping

 

All Soli Studio deliveries depart from Melbourne, Australia. 

Soli studio offers your parcels shipping with Australia’s first carbon neutral delivery service, Sendle. 

 

AUSTRALIA ORDERS

We provide Free Shipping on Domestic Orders over AUD$40
Select Free Over $40 option for shipping on checkout page. 

- A flat rate of AUD $8 applies to Domestic, Australia wide - item can be expected within 2-5 days.  *($8.5 With others) 

- A express rate of AUD $11.95 applies to Domestic, Australia wide - item can be expected within 1-2 days. 

 Sendle do not deliver to PO box numbers address - so please let us know a daytime delivery address for your package. 

 

OUTSIDE OF THE AUSTRALIA ORDERS 

We provide Free Shipping on Overseas Orders over AUD$70

Select Free Over $70 option for shipping on checkout page. 

-A flat rate of AUD $15 applies to New zealand - item can be expected within 7-21 days. *($18.50 With others, over 1kg) 

-A flat rate of AUD $25 applies to International - item can be expected within 7-21 days. *($29.85 With others, over 1.5kg)  

If you would like expedited shipping, please send us message by Contact. 

 

- Please allow us up to 1-2 days for processing in addition to shipping time. 
- Once your order is placed, you will receive an automated confirmation email. 
- After your package is sent, you will receive an email with tracking information. 

 

Soli studio is not responsible for any potential customer duties or import taxes, which will be collected, if applicable at the time of delivery. 

 

All items are carefully packaged before they are shipped 

- Each item piece is carefully inspected before shipping to ensure no damage in present before mailing. 

 

All earrings products of soli studio are non-returnable for hygiene reasons or if customer change mind about a product under the Australia Customer Law. However, If you unhappy with your order or if your order damaged in transit, please contact to us soli.info@mail.com as soon as possible package arrives - within 7days, so that we can reach a resolution for you! 

- Exchange will only be honoured if they are arranged within one week of receiving the package. 

 

Please note that your are responsible for return shipping costs. 

Shipping costs will not be refunded to those who refuse to pay import taxes upon the arrival of their goods resulting in their parcel being returned to sender.